SHIPPING POLICY

1.I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

All orders require a processing phase before shipping. Your total wait time includes both processing and shipping durations.

If your order status is "Processing", it means we've received your payment and your order is undergoing verification, product inspection, quality checks, and packaging. Once complete, it's handed off to our shipping partner.

If your order status is "Shipping", your items have been dispatched. Tracking information becomes available once scanned by the courier. Please note that for international orders, tracking updates may take up to 10 days for express shipping and 20 days for ocean freight due to customs clearance or in-transit processing.

*Important: Slight delays are considered normal due to evolving international shipping and customs regulations.

Processing Time: Typically 5–10 business days

Things to keep in mind:

A. Processing begins after payment and order confirmation (you'll receive an email confirmation).

B. You may request changes to your order (color, size, product, address) before shipment only. Changes reset the processing timeline.

C. Orders during holidays (e.g., Chinese New Year, local holidays) may take longer to process. We'll inform you of any known delays.

2.HOW LONG IS THE SHIPPING TIME?

  • Shipping time by sea is 28-35 days,air freight transit time is 7-15 days, depending on your shipping address. 

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Additional Notes:

A. Customs duties are covered by us—you won’t incur extra import fees.

B. Tracking info is emailed to you within 1–2 business days after your order is shipped.

C. We cannot deliver to Alaska, Hawaii, Puerto Rico, PO Boxes, or military addresses (APO/FPO).

D. If express shipping isn’t available at checkout, it’s currently not supported for your item/region.

E. Some items may ship separately due to logistics or customs requirements. You won’t be charged extra for split shipments.

3. Estimating Your Delivery Time

Your Estimated Delivery Date is calculated as:

Processing Time + Shipping Time

This estimate depends on destination, chosen shipping method, carrier performance, and past shipping trends. It may be influenced by:

Weather disruptions

Customs clearance delays

Regional logistics restrictions

Disclaimer:

We are not responsible for delivery delays due to:

Changes to delivery details after ordering

Changes to product specs (e.g., size or color) post-purchase

First delivery attempt made within the estimated window, even if missed

Remote or difficult-to-access locations

4.WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. 

When you receive your tracking number, if you need help tracking your order please email support@bemfan.com

5.How to change/modify billing address?

The billing address is automatically generated to be the same as the delivery address. If you want to change it, you can click "Edit" on the checkout page (after clicking the PLACE ORDER button).

If you've already paid, you don't need to change the billing address, as we'll simply send the order to the delivery address you entered on our site.

It does not matter if the billing address is different from the delivery address.

6.What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, your email address may be incorrectly registered or the email may be in your spam folder. You can log into your BEMFAN account and click on the "My Orders" button to view your orders.

You can also submit a ticket online to find out more information about your order.

7.MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us (support@bemfan.com) with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us (support@bemfan.com) and we will do our best to reply within 24 hours